Agency vs Sub-Account
also agency account · location · sub-account
GoHighLevel's two-tier structure where the agency (top-level) account manages settings, snapshots, and billing across many client sub-accounts (locations), each an isolated CRM workspace.
Analogy
Like a head office overseeing many independent branch stores.
Why it matters
Knowing which tier a setting or automation lives in prevents you from building at the wrong level and breaking client isolation.
In practice
You build a workflow once in a snapshot at the agency level, then deploy it into each client sub-account.