Wait Step
also delay · wait
A GoHighLevel workflow action that pauses a contact's progress for a set time, until a specific date/time, or until a condition or event is met before continuing.
Analogy
Like a timed gate that holds someone in line until the moment is right to let them through.
Why it matters
It controls the timing and pacing of your GHL automations, which is essential for natural follow-up sequences.
In practice
A Wait Step delays the second follow-up SMS by one day after the first message is sent.