Voice AI
also AI Voice Agent
GoHighLevel's AI agent that answers and handles inbound phone calls in a natural voice, able to respond to questions, qualify callers, and book appointments using a configured knowledge base and actions.
Analogy
Like an AI receptionist that picks up the phone and talks callers through to a booking.
Why it matters
It lets your GHL automations cover the phone channel, capturing calls you'd otherwise miss without staffing a call center.
In practice
You assign Voice AI to a client's LC Phone number so missed inbound calls are answered and routed to a booked appointment.