Dictionary term
Voice AI
Also called AI Voice Agent
GoHighLevel's AI voice agents that answer inbound calls, place supported outbound calls and run voice-widget conversations. They qualify callers, answer from a knowledge base, book appointments and trigger follow-up actions. Voice AI works only with LC Phone or Twilio numbers.
In plain English
Voice AI is HighLevel's AI phone agent. It answers or places calls, talks naturally, answers questions and books appointments.
Analogy
Like an AI receptionist that picks up the phone and talks callers through to a booking.
Why it matters
It lets your GHL automations cover the phone channel, capturing calls you'd otherwise miss without staffing a call center.
In practice
You assign Voice AI to a client's LC Phone number so missed inbound calls are answered and routed to a booked appointment.
Related terms
Sources
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