Agentic RAG
A RAG approach where an agent actively decides when and how to retrieve, choosing sources, issuing multiple searches, and refining queries instead of doing a single fixed lookup.
Analogy
Like a researcher who keeps searching, re-reading, and following leads rather than grabbing the first page they find.
Why it matters
It produces more reliable answers over complex knowledge bases than a single-shot retrieval in an automation.
In practice
An agent that searches your CRM, realizes it needs billing data too, then runs a second targeted query before answering.